PRIVACY POLICY
Last updated: December 01, 2025
This Privacy Policy explains how personal data is collected, used, stored, and protected when you visit or place an order on the website uzcoknives.com, operated by Axentis Developments Sàrl-S.
1. DATA CONTROLLER
Axentis Developments Sàrl-S
16B Rue Robert Schuman
5751 Frisange, Luxembourg
Registered (Luxembourg): B288808
EU VAT: LU35929187
Axentis Developments Sàrl-S is the data controller within the meaning of the General Data Protection Regulation (GDPR).
2. PERSONAL DATA COLLECTED
We collect only the personal data necessary to operate the website and fulfill orders. This may include:
Identity Data: Name and surname.
Contact Data: Billing address, shipping address, email address, and phone number.
Transaction Data: Order information and purchase history.
Payment Data: Processed securely by third-party payment providers (Stripe, PayPal, Klarna). We do not store full credit card details on our servers.
Communication Data: Records of communications sent via contact or return forms.
3. PURPOSE OF DATA PROCESSING
Personal data is processed for the following purposes:
Processing and fulfilling orders.
Managing payments and preventing fraud.
Shipping and delivery of products.
Handling returns, refunds, and warranty replacements.
Responding to customer inquiries.
Complying with legal and accounting obligations.
Data is not used for automated decision-making or profiling.
4. LEGAL BASIS FOR PROCESSING
We process data on the following legal bases:
Performance of a Contract: To process and deliver your order.
Compliance with Legal Obligations: To meet tax and accounting requirements.
Legitimate Interest: For customer support and fraud prevention.
Consent: Where you have explicitly opted-in (e.g., marketing).
5. DATA SHARING AND THIRD PARTIES
Personal data may be shared only with trusted third parties necessary for business operations:
Payment Providers: Stripe, PayPal, Klarna.
Logistics: Shipping and courier services.
IT Services: Hosting and website maintenance providers.
These third parties process data only in accordance with our instructions and applicable data protection laws. We never sell, rent, or trade your personal data.
6. INTERNATIONAL DATA TRANSFERS
Some service providers may process data outside the European Economic Area (EEA). In such cases, we ensure appropriate safeguards (such as Standard Contractual Clauses) are in place to guarantee a level of protection equivalent to the GDPR.
7. DATA RETENTION
We retain personal data only for as long as necessary to fulfill the purposes described above.
Tax/Accounting Records: In accordance with Luxembourgish commercial law, billing and order data is retained for ten (10) years.
Customer Inquiries: Retained for the duration of the support interaction and a reasonable period thereafter to ensure service quality.
8. SECURITY
Axentis Developments Sàrl-S implements appropriate technical and organizational measures to protect personal data against unauthorized access, loss, or misuse. This includes SSL encryption for data transmission.
9. COOKIES
The website uses cookies to ensure functionality and improve user experience:
Essential Cookies: Necessary for the shopping cart and secure login.
Third-Party Cookies: Payment processors (Stripe, PayPal) and analytics providers may place cookies to ensure secure transactions and monitor performance.
Management: You can manage or disable cookies via your browser settings, though this may affect website functionality.
10. YOUR RIGHTS
In accordance with the GDPR, you have the right to:
Access, correct, or request the deletion of your personal data.
Request restriction of processing or object to processing.
Request data portability.
Withdraw Consent: At any time for marketing communications.
To exercise these rights, contact us via the website contact form. Proof of identity may be required.
Right to Complain: You have the right to lodge a complaint with a supervisory authority. In Luxembourg, this is the National Commission for Data Protection (CNPD).
11. CONTACT
For any questions regarding this Privacy Policy, please contact Axentis Developments Sàrl-S exclusively via the contact form available on uzcoknives.com.