WARRANTY

Knives Warranty

2 year warranty from the date of purchase, covering manufacturing defects under normal household use. Normal wear, cosmetic changes, and damage resulting from misuse are not covered.

Blade

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UZCO knives are designed with thin, finely ground edges for high cutting performance. This geometry provides excellent sharpness but requires proper technique and suitable cutting conditions. These knives are not intended for abusive use or tasks unsuitable for thin edges.
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    What is covered

    • Structural defects in the blade
    • Abnormal steel failure not related to misuse
    • Manufacturing defects preventing normal and safe use
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    What is not covered

    • Normal wear and loss of sharpness
    • Scratches, marks, or patina
    • Edge damage from hard surfaces, bones, frozen foods, twisting, or lateral stress
    • Rust or corrosion from improper cleaning, drying, dishwasher use, or moisture exposure
    • Damage from drops, impacts, misuse, or accidents
    • Unauthorized sharpening, thinning, or modification
    • Minor variations in grind or finish

Handle

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Handles are finished with a light protective treatment to preserve the natural feel of wood. The finish may evolve over time and basic maintenance is recommended. Finish wear or fading is normal and not considered a defect.
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    What is covered

    • Structural defects in handle material
    • Assembly or fixation defects
    • Abnormal failure under normal household use
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    What is not covered

    • Finish wear, fading, or patina
    • Minor variations in color, texture, or grain
    • Damage from improper care, moisture, heat, impact, misuse, or accidents

Knife Block Warranty

2 year warranty from the date of purchase, covering manufacturing defects under normal household use. Normal wear, cosmetic changes, and damage resulting from misuse are not covered.

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    Materials and natural wear

    • Wood is a natural material that evolves over time
    • Surface scratches from blade contact are normal
    • Color variation and patina may develop
    • Minor dimensional movement may occur due to humidity
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    What is covered

    • Structural defects
    • Assembly, bonding, or fixation defects
    • Abnormal failure under normal household use
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    What is not covered

    • Cosmetic changes from normal use
    • Scratches from normal knife insertion and removal
    • Damage from misuse, impact, excessive humidity, heat, or liquids
    • Improper installation or third party modification or repair

Warranty Request & Resolution

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    How to apply

    • Submit a warranty request via the return or warranty form
    • Provide your order number, a description of the issue, and photos showing the problem
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    Resolution options

    • Repair
    • Replacement
    • Refund when repair or replacement is not possible
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    Return shipping

    • Covered when the warranty claim is accepted
    • Prepaid return label provided
    • Carrier selected by UZCO

Warranty Conditions

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    Eligibility and duration

    • Applies to products purchased directly on the UZCO website
    • Valid for 2 years from the date of delivery
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    Proof of purchase

    • Proof of purchase is required
    • Warranty applies only to the original purchaser
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    Statutory rights

    • Covers manufacturing defects only
    • Does not affect statutory consumer rights under applicable law