Frequently Asked Questions

Choosing Your Knife

Which knife and blade size are best for everyday cooking

Most home kitchens rely on one main knife for the majority of tasks. The ideal choice should feel comfortable, versatile, and easy to use daily.

  • A mid sized blade (around 16 to 20 cm) covers most needs
  • Works for vegetables, meat, fish, and herbs
  • Shorter blades → more control
  • Longer blades → more efficiency for large prep

In practice: Santoku 17 cm and Chef knife 20 cm are the two most versatile options. The best choice depends on your preference and setup, not performance alone.

Santoku vs Chef knife: how should I choose

Both are versatile knives suited for everyday cooking. The choice mainly comes down to size and how you like to handle it.

Santoku 17 cm:

  • Most common size in Europe
  • Compact, easy to control
  • Rounded tip, less intimidating
  • Ideal for everyday prep: vegetables, meat, fish

Chef knife 20 cm:

  • Standard choice in the USA
  • Longer blade, better for large cutting boards
  • More reach for bigger ingredients
  • Suited for a classic all purpose use
Are these knives intended for professional chefs or home cooks

These knives are designed for both.

  • Performance level suited for professional use
  • Easy to handle and forgiving for home cooks
  • No specific technique required to use them effectively

In practice: Professionals benefit from precision and edge retention. Home cooks benefit from comfort, control, and versatility.

What sets these knives apart from mass market knives

These knives combine high performance with premium, authentic materials.

  • Genuine Damascus steel → layered structure, not surface pattern
  • High hardness steel → longer lasting sharpness
  • Thin grind → cuts with less resistance
  • Natural wood handles → real materials, each piece unique

In practice: Cleaner, more precise cuts. Less effort during prep. A more refined look and feel than standard knives.

Knife Care & Sharpening

Do the knives require special care for the blade and handle

No complicated care, just a few essentials.

  • Hand wash only, dry right after
  • Avoid prolonged contact with water
  • Do not cut on hard surfaces (glass, stone)
  • Occasionally oil the handle to keep it hydrated

In practice: Basic care keeps both edge and handle in top condition for years.

Why can’t these knives go in the dishwasher

Dishwashers are too aggressive for both the blade and the handle.

  • High heat and moisture can damage the steel
  • Detergents are abrasive and accelerate wear
  • Water pressure can cause micro impacts on the edge
  • Natural wood handles can swell, crack, or lose finish

In practice: Hand washing preserves sharpness and extends the lifespan of the knife.

How often will I realistically need to sharpen it

Less often than standard knives.

  • Harder steel keeps its edge longer
  • Frequency depends on use and cutting surface
  • Home use → every few months is typical

In practice: Regular light maintenance delays full sharpening. Use a honing rod for quick realignment or a leather strop to maintain sharpness between sharpenings.

Should I use a honing rod or a whetstone

Both serve different purposes.

  • Honing rod → realigns the edge, does not sharpen
  • Whetstone → removes material, restores sharpness

In practice: Use a honing rod or strop regularly to maintain the edge. Use a whetstone only when the knife has noticeably lost sharpness.

Can this knife handle dense vegetables or demanding prep

Yes, with proper technique.

  • Designed for high performance cutting
  • Handles dense vegetables like squash, cabbage, or sweet potatoes
  • Suitable for daily, demanding prep

In practice: Let the sharpness do the work, avoid forcing the blade. Use controlled cuts rather than twisting or prying to protect the edge.

Magnetic Knife Blocks

Are magnetic knife blocks suitable for knives of different sizes, weights, and brands

Yes, they are designed to be universal.

  • Compatible with most knife types and sizes
  • Holds both light and heavier knives securely
  • Works with different brands and blade shapes

In practice: As long as the blade is made of metal, it will be held safely. Position can be adjusted freely depending on knife size.

Are magnetic knife blocks safe for the blade and edge

Yes, magnetic blocks do not damage knives.

  • No slots → no friction when inserting or removing
  • Blade rests flat against the surface
  • Even magnetic pull avoids pressure points

In practice: Reduces risk of scratches compared to slot blocks. Helps preserve the edge over time.

Does the magnetic force weaken over time

No, not in normal use.

  • Magnets retain their strength for many years
  • No loss of performance with regular use
  • Only extreme heat or damage could affect them

In practice: The holding force remains stable over the lifetime of the product.

Is the finish food safe and suitable for kitchen use

Yes, it is designed for safe kitchen use.

  • Food safe finish applied to all exposed surfaces
  • Protects the wood while remaining safe for contact
  • Resistant to moisture and daily handling

In practice: Safe to use around food preparation areas. Easy to clean with a simple wipe down.

What are the advantages of a magnetic knife block compared to a traditional slot block

Magnetic blocks offer more flexibility and better visibility.

  • Fits knives of any size or shape
  • No hidden slots → easier access and organization
  • Keeps blades visible and accessible
  • More hygienic, no debris trapped inside

In practice: More practical for daily use. Cleaner, more modern presentation in the kitchen.

Shipping & Returns

Where do you ship from

Orders ship from one of our two fulfillment locations.

  • USA orders ship from Michigan
  • All other destinations ship from Luxembourg
How long does delivery usually take

Delivery times depend on your location.

  • USA → typically 2 to 5 business days
  • Europe → typically 1 to 5 business days depending on distance from Luxembourg
  • Other countries → usually 1 to 3 weeks

For more details, please refer to the dedicated shipping page.

Will I have to pay import duties or taxes

This depends on your location.

  • USA → no import duties
  • European Union → no import duties
  • Other countries → duties or taxes may apply

In practice: Any applicable fees are determined by local customs. These charges are not included in the order total.

What’s your return policy if I change my mind

You can return your order within 30 days if you change your mind.

  • Item must be unused and in original condition
  • Returned in its original packaging
  • Return process is simple and straightforward

For full details, please refer to the returns page.

Warranty & Quality

Do you offer a warranty

* 2 year limited warranty included
* Covers manufacturing defects
* Applies under normal use

What does the warranty cover

The warranty covers defects related to materials or workmanship.

* Structural issues with the blade or handle
* Defects present at delivery or appearing with normal use
* Issues not caused by misuse or improper care

What is considered normal wear

Normal wear includes changes that occur with regular use over time.

* Gradual loss of sharpness
* Minor surface marks or scratches
* Natural aging of wood handles

What happens if a product arrives damaged

If your order arrives damaged, we will resolve it quickly.

* Contact us with photos of the issue
* Replacement or refund offered depending on the case
* Process handled as quickly as possible